|
|
 |
Shopping and Ordering
1. How do I browse for products?
It’s easy to shop at MyTennisStore.com. We have eight separate categories at the top of every page. Each category has sub-categories containing defined products. For example, the category of Women’s has a sub-category of Shirts:Cap Sleeve Shirts containing specific products. In order to make it easier for you to choose complete outfits, we also suggest related products that we think may interest you. Our website also allows you to shop by Brand or to search for a specific item. .
2. If I can’t find an item on your website, does this mean that you don’t carry it?
Not necessarily. Some manufacturers like Nike don’t want their merchandise sold online. We still carry a large assortment of their products in our land-based store, and we’re happy to complete your order via phone for these products. Call us at 1-866-297-8937 and ask us about the particular product you have in mind. If we can get it for you, we will!
3. How do I know if a product is in stock, on back-order, or no longer available?
For most of our products, we’ll immediately present a product page that lets you know if we currently have that item in stock. Several of our vendors “drop ship” directly from their warehouses, so we may not know the availability of these products until we place your order. Once we know that an item is out of stock or on backorder, we immediately notify the customer via email or phone as to its status.
4. How do I create and manage my account?
It’s really very easy! At checkout, simply enter the information for the required fields; and we’ll store your name and basic information for you. The next time you visit our site, enter your email address and password as required. This allows you to manage your account by checking on current orders and also helps expedite future purchases. Please note that for security reasons you’ll need to enter credit card information each time you place an order.
5. How do I order a Gift Certificate?
You can order gift certificates several ways. To order an e-certificate, click on the Gift Certificate option at the top of the page or in the Customer Service section. To order a Gift Certificate to be sent via regular mail, call 1-866-297-8937 and we’ll handle everything for you.
6. What are Game Set MatchPoints?
MatchPoints are a program we use to reward our best customers. Customers who have purchased at least $500 worth of merchandise are eligible for additional perks including a 5% discount on all purchases, free standard shipping, exclusive sales/bonuses, and pre-ordering privileges. Click on the Game Set MatchPoint option to get additional information.
7. How do I set up a Team Account and what are the benefits?
It’s very easy to set up a Team Account. Click on the Team Account option at the bottom of the page and follow the simple instructions. Once your team account is established, each member can enter his or her own personal information including sizes, item preferences, and payment. The Team Captain is spared the responsibility of collecting the appropriate ordering information and payments; and the team receives a 15% ordering discount as well!
Payment and Shipping
1. What kind of payment can I use for my purchases?
For online purchases, we currently accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept Gift Certificates and Merchandise Credits.
2. Can I use a Gift Certificate online?
Yes, just enter the Gift Certificate code in the required field when checking out.
3. What shipping method do you use?
We use the most cost effective and productive shipping method for the desired shipping level.
4. Will I be charged for my backorder when the order is placed or when it is shipped?
You aren’t charged for backorders until the item has been shipped. There is no additional charge to ship backorder items. Shipping charges are simply prorated to reflect the item being shipped.
Exchanges and Returns
1. How much time do I have to return an item?
There is a 15 day time limit on all returns. Some items are final sale only, and these items are clearly noted on the site.
2.How do I exchange or return an item?
Please contact MyTennisStore.com via phone or email to obtain an Return Authorization which should be clearly visible on either your package or receipt. Package your return and send it to MyTennisStore.com Returns, 1807 Taft Hwy. Ste. 2, Signal Mountain, TN 37377 with a copy of your invoice included. Let us know if you'd like to exchange and for what item(s). If you’ve misplaced your packing slip, you may call us at 1-866-297-8937 and we’ll walk you through the exchange/return process.
3. Will I be refunded my shipping on a return?
No, we only refund the cost of the item purchased. If you are making an exchange; however, we’ll ship the exchanged item to you at no additional charge.
4. How are returned items credited back to me?
Typically we credit the original credit card used to make the purchase. Purchases made via coupon, Gift Certificate, Merchandise Credits, and gift orders are refunded as a Merchandise Credit.
5. How long does it take to process a return?
Depending on the complexity of the return/exchange, most transactions take from three to six weeks to complete and be reflected on your credit card statement.
|
|
|
MEN'S
